Refund & Cancellation Policy

Subscription refunds

OYY for Business subscriptions are billed in advance on a monthly or annual basis in Indian Rupees (INR). The following refund rules apply:

• Annual plans: if you cancel within 7 days of purchase and have not used any paid features, you may request a full refund. After this period, no refund is issued for the remainder of the annual term, but access continues until the term ends.
• Monthly plans: you may cancel at any time; the cancellation takes effect at the end of the current billing period. No partial-month refunds are issued unless required by law.
• Free trial to paid conversion: if you are charged at the end of a free trial period, you may request a refund within 48 hours of the first charge if you did not intend to subscribe.

Subscriptions renew automatically. You can cancel renewal at any time from your account settings before the next billing date.

Plan changes

Upgrading: when you upgrade from Starter to Pro mid-cycle, the difference is calculated on a pro-rata basis and charged immediately. Access to Pro features begins immediately.

Downgrading: when you downgrade from Pro to Starter, the change takes effect at the start of your next billing cycle. No credit or refund is issued for the unused Pro period unless specifically stated.

Pausing: plan pausing is not currently supported. Contact support@tryoyy.com if you have an exceptional circumstance.

One-time purchases

Certain add-ons or one-time features may be available on the Platform. These are generally non-refundable once access has been granted or the service has been delivered.

Exceptions apply where:

• the feature was not delivered as described due to a platform error;
• you were charged in error (e.g., a duplicate transaction).

Contact support@tryoyy.com with your transaction reference to report such issues.

Exceptional cases

We consider refunds outside the standard policy on a case-by-case basis for exceptional circumstances, including:

• Platform outage: if a significant, verified platform outage prevented you from using a paid feature for a material period, we may issue a pro-rata credit or refund.
• Fraudulent charge: if your account was accessed without authorisation and resulted in a charge, please contact us immediately. We will investigate and refund confirmed fraudulent charges.
• Bereavement or serious illness: at our discretion, we may grant exceptions for documented extenuating circumstances. Please contact our support team.

Exceptional refunds are issued at OYY's sole discretion and are not guaranteed. Consumer rights under the Consumer Protection Act, 2019 are not limited by this policy.

How to request a refund

To request a refund, email us at support@tryoyy.com with the following information:

• your registered account email;
• the transaction ID or invoice number;
• the date of purchase;
• the reason for your refund request.

Approved refunds are returned to the original payment method (UPI, card, or net banking). We do not issue refunds in cash or to a different payment method than the one used for the original purchase.

If you disagree with our refund decision, you may escalate to our Grievance Officer — see the Grievance Redressal page. If still unresolved, you may approach the relevant consumer disputes redressal forum under the Consumer Protection Act, 2019.

Timelines

Once a refund is approved by OYY:

• UPI / net banking: credited within 5–7 business days, depending on your bank.
• Credit / debit card: credited within 7–10 business days, depending on the card network and issuing bank.

We will acknowledge your refund request within 2 business days and aim to resolve it within 7 business days of receiving all required information.

This policy is governed by the laws of India. Disputes are subject to the jurisdiction of the courts at Bengaluru, Karnataka, India.

For questions, contact support@tryoyy.com.